Ora Community Complaints Policy

BY USING OUR WEBSITE YOU AGREE TO THIS POLICY - PLEASE READ IT CAREFULLY

Introduction: This Policy forms part of your agreement with us. We will handle complaints in keeping with this Policy. Here are a few key things to note:

  • By making a complaint, you confirm that you believe that the information you have provided is accurate and complete.

  • This Policy explains how we handle complaints about:

    • how we enforce our Terms of Service;

    • Content on Ora Community that may be illegal or in breach of our Terms of Service; and

    • compliance with applicable laws.

  • This Policy does not apply to complaints regarding Content or account moderation decisions or copyright infringement.

Contact information: Ora Community is operated by Ora Community Ltd., a company registered in British Columbia, Canada. Our registered office address is located at 8465 Harvard Pl #12, Chilliwack, BC V2P 7Z5.

Interpretation: Unless specifically defined in this Policy, the meanings given to words defined in the Terms of Use have the same meanings in this Policy.

Complaints about Content moderation decisions: We moderate Content according to our Terms of Service. To complain about a decision to deactivate Content, to deactivate an account, or to issue a final warning, you must complete an Ora Community Deactivation Appeal Form. Appeals against a Content moderation decision, including any decision to remove Content, deactivate an account, or ban you from using Ora Community because we believe you have engaged in an illegal act, are subject to our Appeals Policy.

Complaints about copyright infringement: Suspected copyright infringement complaints are subject to our DMCA Takedown Policy.

How to make a complaint about anything else:

You can make a complaint in any of the following ways:

  • using our Contact Form at https://joinora.ca/contact - select the reason for your complaint from the drop down menu and use the 'Enter your message' field to explain the issue you are complaining about;

  • emailing [email protected]; and

  • writing to Ora Community Ltd., 8465 Harvard Pl #12, Chilliwack, BC V2P 7Z5.

You must provide enough information so we can investigate your complaint (including any relevant URLs). If a complaint is missing important information, we may not be able to properly consider it.

How we review complaints: When reviewing a complaint:

  • we will review the relevant information and the supporting documents that you have provided.

  • we may request additional information or documents from you, or from third parties, to help us address your complaint;

  • we will review your complaint in good faith and within any legally applicable time limit, and we aim to review and action all complaints within 24 to 48 hours of receipt. Depending on the nature of the complaint, this may be dealt with sooner.

  • if your complaint is regarding Content that appears on Ora Community and we determine that the Content constitutes a material violation of our Terms of Service, we will remove it;

  • you may be notified of the outcome of your complaint, which may include actions such as removal of the Content or account, or a confirmation that our decision is upheld. If we determine that the Content complies with our Terms of Service and do not remove it, you can appeal our decision as described in our Appeals Policy.

  • if you would like to be informed of the outcome of an illegal content report, or if you expressly do or do not wish to receive updates in relation to your complaint, please let us know when submitting your complaint; and

  • Ora Community does not disclose the existence or content of user complaints to the reported party, except where strictly necessary to process a report or appeal.

Abuse of this complaints process: We do not tolerate complaints made in bad faith or complaints that are abusive, harassing, or otherwise intended to harm anyone. If you are an Ora Community User and make an abusive or unfounded complaint, we may terminate your account.

Alternative dispute resolution: If you have a dispute with us that cannot be resolved through our complaints process, you may seek resolution through applicable consumer mediation or alternative dispute resolution services in your jurisdiction.

Your statutory rights: These provisions do not affect your statutory rights under applicable consumer protection laws in your jurisdiction.

Last updated: January 2026

©2026 Ora Community Ltd.

Contact: [email protected] Address: 8465 Harvard Pl #12, Chilliwack, BC V2P 7Z5 Website: https://joinora.ca